Legal Guarantee

Everything we sell is covered by the legal guarantee of conformity under Portuguese law. This is a legal right; it does not cost anything and you do not need to register.

Three years

Under Decree-Law 84/2021, goods must conform to the contract: they must match their description, be fit for normal use and have the qualities you can reasonably expect. We are responsible for any lack of conformity that becomes apparent within three years of delivery.

If a fault appears within the first two years, it is presumed to have existed at delivery, unless we can prove otherwise or this is incompatible with the nature of the goods or the fault.

What you can ask for

1. Repair or replacement, free of charge and within a reasonable time (at the latest 30 days).
2. If repair or replacement is impossible, disproportionate, not done in time or the fault reappears, a proportionate price reduction or the termination of the contract with a full refund.

What is not a fault

Normal wear, damage from accidents or misuse, and results of washing or ironing against the care label are not a lack of conformity. Cotton and linen crease with wear; that is a property of the cloth, not a fault. Small variations in colour between screen and cloth are normal.

How to make a claim

Email support@wishavelle.shop with your order number, a short description and a photo of the problem. We reply within two business days and, where needed, send you a prepaid return label. We cover the cost of returning goods that turn out to be faulty.

Your other rights

The legal guarantee applies in addition to your 14-day right of withdrawal. If you live in another country, any more protective mandatory rules of your country also apply. You can also use the complaints book and alternative dispute resolution described in our Terms & Conditions.