N° 11Help
Shipping
On this page
Where we deliver, what it costs and how long it usually takes. The delivery cost for your address is always shown in the bag and at checkout before you pay.
Where we deliver
We deliver to the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain, Sweden, Norway, Switzerland, the United Kingdom, the United States and Canada. We cannot deliver to other countries at the moment.
Delivery costs
One flat delivery cost per order, whatever the number of items. It is charged in the currency of the delivery country.
| Delivery to | Cost per order |
|---|---|
| Eurozone countries listed above, including Portugal | 7 EUR |
| Denmark | 55 DKK |
| Sweden | 80 SEK |
| Norway | 80 NOK |
| Switzerland | 7 CHF |
| United Kingdom | 6 GBP |
| United States and Canada | 12 USD |
Delivery times
Orders are packed and handed to the carrier from Portugal, usually within 2 business days of payment. Estimated transit times after dispatch:
| Region | Estimated transit |
|---|---|
| Portugal and Spain | 2–4 business days |
| Rest of the EU | 3–7 business days |
| United Kingdom, Norway, Switzerland | 5–9 business days, plus customs clearance |
| United States and Canada | 7–12 business days, plus customs clearance |
These are estimates, not guarantees. If a delivery date has not been agreed, we deliver within 30 days of the order at the latest, as Portuguese law requires. You receive an email with the tracking details when your parcel leaves us.
Customs, duties and taxes
Prices for deliveries within the EU include VAT. For deliveries to the United Kingdom, Norway, Switzerland, the United States and Canada, the destination country may charge import VAT, customs duties and a handling fee from the carrier. These are not included in our prices or delivery cost and are paid by the recipient on delivery. If you refuse to pay them and the parcel comes back to us, we refund the price of the goods; the original delivery cost and any return charges we incur may be deducted.
Restrictions
We only sell to consumers for personal use in the countries listed above. We do not sell for resale. Our products are ordinary clothing and accessories and are not subject to export restrictions to these countries.
Something wrong with your delivery?
If a parcel is late, damaged or missing, write to support@wishavelle.shop with your order number. We will trace it with the carrier and, if it is lost, send a replacement or refund you in full.