Returns & Refunds

Fourteen days to change your mind, for any reason. Here is how returns, refunds and cancellations work.

Your right of withdrawal

If you are a consumer, you can withdraw from your purchase within 14 days without giving any reason. The period ends 14 days after the day on which you (or a person you name, other than the carrier) receive the goods. If an order arrives in several parcels, it runs from the day you receive the last one.

Choosing a neck size, sleeve length, collar or fit from our options does not affect this right.

How to withdraw

1. Tell us before the 14 days are over. The quickest way is our online form: Withdraw from contract here. It does not require an account, and you receive a confirmation by email straight away. You can also email support@wishavelle.shop or use the model withdrawal form on that page.
2. We email you the return address and instructions within two business days.
3. Send the goods back within 14 days of telling us. The deadline is met if you send them before the 14 days are over.

Condition of returned items

You may handle and try on the goods as you would in a shop. Please keep the shirt unworn beyond trying it on, with collar stays and pins as delivered, and send it back folded in its original packaging if you still have it. If the value of an item is reduced because it was handled beyond what is needed to check it, we may deduct that loss of value from the refund.

Undershirts (hygiene)

Undershirts are delivered in sealed packaging. For health and hygiene reasons, the right of withdrawal does not apply once that seal has been broken after delivery (Decree-Law 24/2014, article 17). Unopened undershirts can be returned like any other item. Faulty undershirts are always covered by the legal guarantee.

Refunds

• We refund all payments received from you, including the standard delivery cost, within 14 days of the day we receive your withdrawal.
• If you chose a more expensive delivery method than our standard delivery, we do not refund the difference.
• We may withhold the refund until we have received the goods back or you have shown proof of sending them, whichever is earlier.
• We refund using the same payment method you used, unless you expressly agree to something else. You will not be charged any fee for the refund.

Return costs

You pay the direct cost of sending the goods back. If the item is faulty or we sent the wrong item, we pay the return cost.

Exchanges

We do not hold shirts aside for exchanges. If you need a different size, collar or fit, return the item and place a new order; tell us if you would like us to check the size with you first.

Cancelling an order

You can cancel an order before it has been dispatched by emailing support@wishavelle.shop with your order number. We confirm the cancellation and refund the full amount, including delivery, within 14 days. Once the order has been dispatched, use the right of withdrawal described above.

Faulty or wrong items

If something arrives damaged, faulty or not as described, write to us with your order number and a photo. Your rights under the three-year legal guarantee apply in addition to the right of withdrawal.